Under the direction of pilot staff, crewmembers work as a team in various activities such assembly, inflation, deflation, and packing-up of hot-air balloons; assisting with take-offs and landings; as well as equipment preparation, refueling and general maintenance of balloons and vehicles.  During the flights, ground crew work out how to be at the landing using maps, a compass, and information provided by radio from the pilot.  They are also available to provide a helping hand to passengers needing assistance getting in and out of the basket and vehicles.

There is a lot of driving in this job, for balloon retrieval and also on sightseeing excursions with passengers.  For this reason, safe, responsible, comfortable driving skills are a must.

Crewmembers are expected to maintain a clean-cut personal appearance and participate in general household chores.